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The restaurant industry’s digital shift is fueled by AI and new tech that create seamless, personalized experiences, boosting guest loyalty and driving growth.
CEO Mina Haque details how Tony Roma’s blends AI, data and guest-focused tech to modernize operations while keeping hospitality at the core of the restaurant experience.
Bill Mitchell of Church’s Texas Chicken shows how values-led orientation, senior-led hiring, recognition and metrics turn hospitality into habits that lift retention and results.
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Everbowl founder Jeff Fenster explains how mission-led operations, employee-led volunteering and transparent hiring turn values into culture that draws in motivated hospitality talent.
By pairing AI with streamlined workflows, hospitality teams are closing staffing gaps, empowering leaders, and creating a day-to-day experience that keeps great people around.
Hospitality brands that focus on attracting the right talent, supporting their growth and preparing for leadership changes can build stronger teams and ensure long-term stability.
Priscilla and John Conyers of Eggs Up Grill show how mobile-first recruiting, youth pipelines, shorter shifts and a safety-first family culture help teams stay strong.
Bob Andersen of The Great Greek Mediterranean Grill spotlights culture-first recruiting: leadership on display, employee voices, local reach and mobile-friendly applications—signals candidates trust.
It’s not just about the paycheck. Understanding other factors, like career pathways and management styles, can help operators build an environment where people want to work.