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BIGGBY® COFFEE Director of Technology Michael Kotia explains how a unified data layer and interoperable tools reduce staff cognitive load and help franchisees manage omnichannel ordering complexities.
Restaurant operators in 2026 are prioritizing scheduling, back-office platforms and integrated systems that reduce labor strain while delivering measurable improvements to margins.
A practical look at how modern restaurant brands rely on data to improve operations, support franchisees, and enhance the guest experience.
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As Vice President of Marketing and Creative, Keeler has created a shift that starts long before the guests even arrive, leveraging a strategy focused on real, positive experiences — not just trends.
By balancing industrial-scale infrastructure with high-impact media and a "people-first" philosophy, the global bakery-café is redefining how culinary brands build a nationwide footprint.