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After building five restaurants and closing three, FSC Franchise Co.’s COO now tests new ideas in corporate stores before rolling them out to franchisees.
New research from Toast reveals how Americans choose restaurants, what they value and how franchise brands are responding to changing consumer expectations.
After operating more than 100 company-owned restaurants across North America, Jollibee shares lessons on building a repeatable business model that supports franchise expansion.
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Restaurants have plenty of competition, but a recognizable identity and strong customer relationships can help brands give diners a reason to keep coming back.
Strong local search rankings, positive online reviews and an easy-to-use mobile website can make it easier for customers to find and choose a restaurant franchise.
Cupbop President and COO Dok Kwon is helping turn Korean barbecue into an accessible fast-casual experience while building the systems needed to support the brand’s next stage of growth.
As artificial intelligence and automation become more common in restaurants, there are ways franchise brands can use technology to improve operations without sacrificing customer service.
Steve Crowley of Service Physics and Dan Simpson of Taziki's Mediterranean Cafe explain how fast-casual brands can grow without sacrificing food quality or personal service.